Shipping policy

At Lolly Dewy, we want your scoop to arrive safely. Please review our shipping details below.

Shipping Rates

Shipping is charged at a flat rate based on your destination:

United States: $15.00

United Kingdom: $17.00

Australia: $17.00

Canada: $20.00

Singapore: $12.00

Malaysia: $12.00

Processing Time

Orders are processed within 1-5 business days (excluding weekends and holidays). Orders that include a Packing Video take 1 to 2 extra weeks, as we film your scoop being packed just for you.

Delivery Times

Delivery times vary by destination and season. Once your order ships, you will receive a tracking number by email, and you can follow your parcel's journey from there.

Tracking Your Order

Once your order ships, you'll receive a tracking number by email. You can track your package anytime using the link provided. If you don't see the tracking email, please check your spam or junk folder, or contact us at hello@lollydewyscoop.com.

Delivered but Not Received

If your tracking shows "Delivered" but you haven't received your package, please check with neighbors or your local post office first. If you still can't locate it, email us at hello@lollydewyscoop.com within 7 days of delivery, and we'll do our best to help.

Incorrect Shipping Address

Please double-check your shipping address before placing an order. If you notice a mistake, contact us as soon as possible. We cannot change the address once the order has shipped. If a package is returned due to an incorrect address, reshipping will be at the customer's expense.

International Shipping & Customs

International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. Lolly Dewy is not responsible for delays caused by customs or for any additional fees charged by your country.