Refund policy

At Lolly Dewy, we want you to love your scoop! Since our products are mystery and surprise items, all sales are final.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, and we'll be happy to offer a replacement or store credit.

To request a replacement, please email us at hello@lollydewyscoop.com with your order number, photos of the damaged or incorrect item, and a brief description of the issue. We'll review your request and respond within 1-3 business days.

Please note:

- Shipping fees are non-refundable.

- Items damaged due to misuse or after use are not eligible for replacement.

- We do not accept returns for change of mind, wrong size selection, or personal preference.

Thank you for understanding and for supporting Lolly Dewy!